Terms & Conditions — Milford Waterfront Mad4Animals(Sybil House Atrium)

Last updated: 12.10.2026
Event organiser: [Port of Milford Haven] (“we”, “us”, “our”)
Event location: Atrium, Sybil House, Milford Waterfront, Pembrokeshire
Contact: marketing@mhpa.co.uk

Date: 30th October 2026

Important Note:

This event is hosted by Port of Milford Haven at our location and bookings are managed by us.

1) About the Event

• Each ticket includes a 60-minute live animal show followed by a 30-minute meet and greet.
• The event is suitable for all ages.
• Animal interaction during the meet and greet is recommended for children aged 4 years and over.
• Ticket prices and show times are subject to change without prior notice.
• Capacity: up to 70 people per session.
• Animal species appearing at the event may vary and are subject to change without notice to ensure the welfare of the animals.
• Opportunities for animal interaction are provided at the discretion of the Mad4Animals team and may vary between sessions.
• The event will be taking place on 30th October 2026.

2) Ticketing, Proof & Entry

• Advance booking is recommended; walk-ins are welcome subject to availability.
• You must arrive 10 minutes before your session for check‑in. Late arrival may reduce your experience time.
• Bring your e-ticket (printed or on a phone). 
• Tickets are non-transferable except as outlined in Section 7.
• The ticket price, Infant (Age 0-2): £3 + £1 booking fee, Child (Age 2-15): £8.50 + £1 booking fee & Adult (Age 16+): £9.50 + £1 booking fee. 
  Tickets are issued by Ticket Tailor only. If there are any issues with booking your tickets please contact marketing@mhpa.co.uk.

3) Age, Supervision & Visitor Responsibilities

• Minimum age: 3+
• Children must remain supervised by a responsible adult at all times.
• Visitors must follow all instructions given by the Mad4Animals team and event staff.
• Animal handling or interaction will only take place when invited by a presenter and where deemed appropriate.
• Visitors must not touch, feed, pick up, or approach any animal unless instructed to do so.
• Any person whose behaviour causes distress to an animal, creates a safety risk, or disrupts the experience may be removed from the event without refund.

4) Health & Safety

• For the welfare of the animals and the safety of attendees, access to certain animals or activities may be restricted at the discretion of the Mad4Animals team.
• Attendees should inform staff of any allergies, medical conditions, or accessibility requirements that may affect participation.
• No food or drink inside. 
• No smoking indoors - smoking will lead to removal without a refund and that this includes the use of electronic smoking substitutes.
• MHPA safety information can be found here: Safety & Security at the Port

5) Personal Belongings

• Storage is limited. Please avoid large bags.
• MHPA accepts no responsibility for damage, loss or theft of any personal property that occurs whilst ticket holders are enjoying the experience or any part of the site or in any part of the event site, structures or surrounding areas.

6) Photography, Filming & Media

• Official photography/filming may take place. By entering, you consent to incidental inclusion in event imagery used for marketing and safety purposes.
• If you prefer not to be photographed, please inform a staff member and we will do our best to accommodate.
• Personal photography is permitted unless otherwise directed by the Mad4Animals team for animal welfare or safety reasons.

7) Cancellations, Refunds & Transfers

• MHPA and Mad4Animals reserve the right to cancel or suspend a session at any time on the grounds of public safety.
• All tickets are non‑refundable and non-exchangeable. No refund, credit, or exchange will be provided for refusal of entry, removal, late arrival, missed sessions, invalid tickets, booking errors, or lost/stolen tickets.
• If we cancel or materially change your session (e.g., safety closure), we will offer a rebook or credit. Our liability is limited to the ticket amount paid.
• MHPA are not liable for any additional costs or expenses you may incur in respect of a postponed or re-scheduled event - including, but not limited to, hotel or travel expenses.

8) Late Arrival, No‑Shows & Reduced Time

• If you arrive late, your time on the rink may be reduced.
• We do not extend session times or guarantee entry more than 10 minutes after the start time.
• No-shows are treated as used tickets (no refund/credit).

9) Data Protection (UK GDPR)

• We process personal data to manage bookings, safety, and (if opted in) marketing.
• For details on what we collect, legal bases, retention, and your rights, see our Privacy Notice: Milford Waterfront Privacy Policy

10) Lost Property

• Items found are held for 30 days. Unclaimed items may be donated or disposed of. Perishable items are discarded daily.
• Sharp or hazardous items will not be retained

11) Complaints & Feedback

• Please speak to a supervisor on site so we can resolve issues promptly.
• You can also contact us after your visit at marketing@mhpa.co.uk with your booking reference and details.

12) Changes to these Terms

• We may update these Terms from time to time. The version in force at the time of booking applies to your purchase; material operational changes will be communicated on site or by email where appropriate.

Mad4Animals Terms & Conditions:

Mad4Animals animal shows are designed to be fun, interactive and educational. For the welfare of our animals and the safety of everyone attending, all guests must follow instructions given by the Mad4Animals team during the show. Children must remain supervised by a responsible adult at all times. Animal handling will only take place where appropriate and at the discretion of the presenter, taking into account the individual animal, its welfare and the circumstances on the day. Please do not touch, pick up or approach any animal unless invited to do so. Photography is welcome throughout the experience. Some animals may be changed or withdrawn at short notice if required for welfare reasons. Anyone behaving in a way that causes distress to an animal, creates a safety concern or disrupts the experience may be asked to stop participating or leave the activity area.